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Terms and refunds

By accessing this website, you agree to be bound by these Terms and Conditions ("Terms"), a legally binding agreement between Ultralolette ("Merchant", "us", "we" or "our") and the User ("you" or "your"). Please read these Terms carefully before accessing or using the Platform. If you do not agree to the Terms, you may not access the Platform.

We may update and change these Terms by posting the changes on the Platform. Check these Terms from time to time for changes that may affect you. If a change is not acceptable to you, stop using the Platform.

Eligibility

You represent and warrant that you have the right, power and authority to agree to the Terms, to become a party to a legally binding agreement and to perform your obligations under it.

Definitions

  • "Payment Instrument" includes credit card, debit card, bank account, prepaid payment instrument, Unified Payment Interface (UPI), Immediate Payment Service (IMPS) or any other method of payment developed, added or deployed by banks and financial institutions from time to time.
  • "Platform" means this website, ultralolette.com, where the Merchant offers its products and services and where a Transaction may be initiated. Payments are processed by Cashfree Payments.
  • "Transaction" means the order placed by the User with the Merchant to buy the products or services listed on the Platform by paying the Transaction Amount.
  • "Transaction Amount" means the amount paid by the User in connection with a Transaction.
  • "User" means any person using the products or services offered on the Platform.

Merchant's rights

You agree that we may collect, store and share the information you provide in order to deliver the products or services you buy on the Platform, and to contact you about them.

Your responsibilities

You agree to give us true, complete and up-to-date information as needed to complete a Transaction. This may include your name, email address, phone number and any other information we need to fulfil the Transaction, and accurate payment information. For a CarPlay license key, it includes the correct dash ID.

Prohibited actions

You may not access or use the Platform for any purpose other than the one for which we make it available. The Platform may not be used for any commercial endeavour except those we specifically endorse or approve. As a User of the Platform, you agree not to:

  • Systematically retrieve data or other content from the Platform to create or compile, directly or indirectly, a collection, compilation, database or directory without our written permission.
  • Make any unauthorised use of the Platform, including collecting usernames or email addresses of users to send unsolicited email, or creating user accounts by automated means or under false pretences.
  • Circumvent, disable or otherwise interfere with security features of the Platform, including features that prevent or restrict the use or copying of any content or enforce limits on the use of the Platform or its content.
  • Trick, defraud or mislead us or other users, especially in any attempt to learn sensitive account information such as passwords.
  • Make improper use of our support services or submit false reports of abuse or misconduct.
  • Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots or similar data gathering and extraction tools.
  • Interfere with, disrupt or create an undue burden on the Platform or the networks or services connected to it.
  • Attempt to impersonate another user or person, or use another user's username.
  • Use any information obtained from the Platform to harass, abuse or harm another person.
  • Use the Platform as part of any effort to compete with us, or use the Platform or its content for any revenue-generating endeavour or commercial enterprise.
  • Decipher, decompile, disassemble or reverse engineer any of the software that makes up the Platform.
  • Attempt to bypass any measures of the Platform designed to prevent or restrict access to the Platform or any part of it.
  • Harass, annoy, intimidate or threaten any of our employees or agents engaged in providing any part of the Platform to you.
  • Copy or adapt the Platform's software, including but not limited to HTML, JavaScript or other code.
  • Upload or transmit, or attempt to upload or transmit, viruses, Trojan horses or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party's uninterrupted use and enjoyment of the Platform, or that modifies, impairs, disrupts, alters or interferes with the use, features, functions, operation or maintenance of the Platform.
  • Disparage, tarnish or otherwise harm, in our opinion, us or the Platform.
  • Use the Platform in a manner inconsistent with any applicable laws or regulations.

Shipping and Delivery Policy

License keys are delivered digitally, on screen, right after payment. Nothing is shipped, so there is no delivery charge. If your key was not shown after payment, email ultralolette@proton.me promptly, and no later than 7 days after payment, with your order ID and dash ID.

Refund and Cancellation Policy

When you complete a Transaction, you enter into a legally binding and enforceable agreement with us to buy the product or service. A license key is issued the moment payment completes, so a Transaction cannot be cancelled after that point.

A CarPlay license key is a digital product. It is made for the dash ID you enter and is shown on screen right after payment. Because a key cannot be returned once it is shown, we do not refund a key that was delivered for the dash ID you entered.

We refund the full Transaction Amount if:

  • you were charged but no key was shown, and we cannot send you the key;
  • you were charged more than once for the same dash ID; or
  • the key does not unlock the app for the dash ID it was made for, and we cannot fix the problem; or
  • the product does not match its description on the Platform.

If you entered the wrong dash ID, email us with your order ID and the correct dash ID. We will issue a key for the correct ID once, instead of a refund.

To ask for a refund, email ultralolette@proton.me within 7 days of payment. Include your order ID, your dash ID, a clear and specific reason for the request and any proof you have. We decide whether a refund is given, and we may ask for more details first. Approved refunds go back to the original Payment Instrument through Cashfree. The time for the money to reach you depends on Cashfree and your bank.

Limitation of liability

If you receive a defective product, a deficient service, or a product or service that does not match its description, your only recourse is to ask for a refund under the Refund and Cancellation Policy above. We expressly disclaim any other liability to you for any losses. You shall indemnify and hold harmless the Merchant and its affiliates, agents and representatives from and against all claims, demands, causes of action, obligations, liabilities, losses, damages, injuries, costs and expenses incurred or sustained by reason of, or arising out of, any breach or alleged breach of these Terms by you.

Guidelines for reviews

We may provide areas on the Platform to leave reviews or ratings. When posting a review, you must meet these criteria:

  • You should have firsthand experience with the person or entity being reviewed.
  • Your reviews should not contain offensive profanity, or abusive, racist, offensive or hate language.
  • Your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation or disability.
  • Your reviews should not contain references to illegal activity.
  • You should not be affiliated with competitors if posting negative reviews.
  • You should not make any conclusions as to the legality of conduct.
  • You may not post any false or misleading statements.
  • You may not organise a campaign encouraging others to post reviews, whether positive or negative.

We may accept, reject or remove reviews at our sole discretion. We have no obligation to screen or delete reviews, even if anyone considers them objectionable or inaccurate. Reviews are not endorsed by us and do not necessarily represent our opinions or the views of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities or losses resulting from any review. By posting a review, you grant us a perpetual, non-exclusive, worldwide, royalty-free, fully paid, assignable and sublicensable right and license to reproduce, modify, translate, transmit by any means, display, perform and distribute all content relating to reviews.

Governing laws and dispute resolution

These Terms, their subject matter and their formation are governed by the laws of India. You and we agree that the courts of India have exclusive jurisdiction over any dispute.

Any dispute or claim arising out of, in connection with or relating to these Terms, or their breach, termination or invalidity ("Dispute"), shall be referred to and finally resolved by arbitration in Bengaluru under the Arbitration and Conciliation Act, 1996, as in force at the time. Its rules are incorporated by reference into this section. Within 30 (thirty) days of a notice of Dispute, the parties shall agree on a sole arbitrator. If they do not agree within those 30 days, the sole arbitrator shall be appointed under the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be India and the proceedings shall be in English. The parties shall keep the arbitration confidential and not disclose any information, transcripts or award to anyone other than those necessary to the proceedings, unless required by law. The arbitrator's decision shall be final and binding on all parties. Consent to arbitration does not prevent either party from seeking suitable injunctive relief from the courts in Bengaluru. The cost of arbitration shall be borne as the arbitrator decides. Until then, each party bears its own costs, to be reimbursed as the arbitral award directs.

Grievance redressal

If you have a question or complaint about any product or service bought on the Platform, or about a Transaction, including double debit of the Transaction Amount, a fraudulent or unauthorised Transaction, or a refund request, email ultralolette@proton.me. Include your order ID if you have one.

Disclaimer

  • When you initiate a Transaction, you enter into a legally binding and enforceable contract with us to buy the products or services, and you shall pay the price listed on the Platform from legitimate and legal sources of funds, using the accepted Payment Instruments.
  • You shall give accurate payment details to the secure payment system when buying on the Platform. The information you give may be used or shared with a third party if required for fraud checks or by law, regulation or court order.
  • We expressly disclaim all liability that may arise from any unauthorised use of a User's Payment Instrument.
  • If you receive a user identification code, order ID, password, license key or any other information as part of our security procedures, you must treat it as confidential and must not disclose it to any third party.
  • The content on our Platform is for general information only. It is not advice from us in any manner and should not be relied upon.
  • Where our Platform links to other websites and resources provided by third parties, these links are for your information only. They are not our approval of those websites or of information you may get from them.
  • This Platform includes information and materials submitted by other Users. This information and these materials have not been verified or approved by us. The views of other Users on our Platform do not represent our views or values.
  • We guarantee that our Platform is free from viruses. You are responsible for configuring your information technology, computer programs and platform to access our Platform.